Privacy Policy
At Alralo eSIM Advisor, your privacy is paramount. This policy outlines how we collect, use, and protect your personal data when you interact with our website, alralo.click. We are committed to transparency and ensuring your data is handled with the utmost care and in compliance with relevant data protection regulations.
1. Data Controller
The data controller responsible for the processing of your personal data collected through alralo.click is:
Alralo eSIM Advisor
85 Clerkenwell Road, London, EC1R 5AR
Email: [email protected]
As the data controller, Alralo eSIM Advisor determines the purposes and means of processing your personal data. We are committed to upholding the principles of data protection, ensuring your information is handled responsibly and securely. If you have any questions or concerns regarding our data processing activities, please do not hesitate to contact us using the details provided above.
2. Data Collected
Alralo eSIM Advisor respects your privacy and aims to collect only the data necessary to provide our services and respond to your inquiries. We do not engage in extensive data collection practices or track your browsing habits across the internet.
Information You Provide Voluntarily
The primary way we collect personal data is when you choose to provide it to us directly, specifically through our contact form available on the alralo.click website. When you use this form to get in touch with us, we collect the following information:
- Name: To address you personally and manage our correspondence.
- Email Address: To respond to your inquiry and communicate with you effectively.
- Message Content: The details of your query or feedback, which helps us understand your needs and provide relevant assistance.
This information is collected solely for the purpose of responding to your request, providing customer support, or addressing any feedback you may have. We do not require you to provide any other personal data when using our website, and you are free to browse alralo.click without submitting any personal information.
No Other Data Collection
It is important to note that Alralo eSIM Advisor does not automatically collect any other personal data from you. We do not use third-party analytics services, advertising pixels, or any other tracking technologies that would gather information about your device, location, browsing behavior, or IP address. Our commitment is to maintain a simple and privacy-focused online experience.
4. Legal Basis for Processing
Under data protection laws, we must have a valid legal basis to process your personal data. For the data collected by Alralo eSIM Advisor, our legal basis is primarily:
Legitimate Interests
We process the personal data you provide through our contact form (name, email, message) based on our legitimate interest in responding to your inquiries and providing effective customer service. When you send us a message, it is reasonable to expect that we will use your contact details to reply to your specific query. This processing is necessary for us to operate our website and communicate with our users in an efficient and expected manner. We ensure that this legitimate interest does not override your fundamental rights and freedoms, as the data collected is minimal and used only for the purpose for which it was provided.
Consent
For the use of local storage to remember your cookie consent preference, our legal basis is your consent. When you interact with our cookie consent banner and accept its terms, you are providing explicit consent for us to store this functional piece of information on your device. You have the right to withdraw this consent at any time by clearing your browser's local storage, though this would mean the cookie banner might reappear on subsequent visits.
We do not process your data based on contractual necessity or legal obligations, as our services do not typically involve formal contracts or specific legal requirements for data processing beyond responding to inquiries.
5. Data Sharing and Disclosure
Alralo eSIM Advisor operates with a strong commitment to your privacy, which includes a strict policy on data sharing.
No Third-Party Sharing
We do not share, sell, rent, or trade your personal data (such as your name, email address, or the content of your messages) with any third parties for their marketing, analytical, or other business purposes. Your information, submitted via the contact form on alralo.click, is used exclusively by Alralo eSIM Advisor to fulfill the purpose for which it was provided – that is, to respond to your inquiry.
Limited Internal Access
Access to your personal data within Alralo eSIM Advisor is strictly limited to authorized personnel who need to access it to perform their duties (e.g., customer support staff responding to your messages). All our staff are trained in data protection and confidentiality.
Legal Requirements
The only exception to our non-sharing policy would be if we are legally required to disclose your information by law, such as in response to a court order, subpoena, or other legal process. In such circumstances, we would disclose only the minimum amount of personal data required by law and would notify you, if legally permissible, before doing so.
Rest assured, your data remains within the control of Alralo eSIM Advisor and is not disseminated to external entities without your explicit consent or a compelling legal obligation.
6. Data Retention Period
Alralo eSIM Advisor retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Contact Form Inquiries
Information submitted through our contact form (name, email, and message content) is retained for a maximum period of up to 12 months from the date of your last interaction. This retention period allows us to:
- Handle follow-up questions or related inquiries efficiently.
- Maintain a record of correspondence for customer service quality assurance.
- Address any potential disputes or provide evidence of communication if necessary.
After this 12-month period, your personal data related to the inquiry will be securely deleted or anonymized, unless there is a specific legal or regulatory requirement for us to retain it for a longer period.
Cookie Consent Local Storage
The local storage item used to record your cookie consent preference is typically retained for a shorter period, often around 30 days, or until you clear your browser's local storage for alralo.click. This is a functional retention to ensure a smooth browsing experience.
We regularly review our data retention practices to ensure that we do not hold onto your information longer than necessary.
7. Your Rights as a Data Subject
Under relevant data protection laws, you have several important rights regarding your personal data. Alralo eSIM Advisor is committed to facilitating the exercise of these rights.
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request that any inaccurate or incomplete data we hold about you be corrected.
- Right to Erasure ('Right to be Forgotten'): You have the right to request the deletion of your personal data where there is no compelling reason for its continued processing, subject to certain legal exceptions.
- Right to Restriction of Processing: You have the right to request that we limit the way we use your data, for example, if you contest its accuracy or object to its processing, while we verify your grounds.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible. This right applies to data processed by automated means and based on consent or a contract.
- Right to Object: You have the right to object to the processing of your personal data based on legitimate interests, including profiling, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.
- Right to Withdraw Consent: Where our processing is based on your consent (e.g., for cookie consent), you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us at [email protected]. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
8. Right to Lodge a Complaint
If you have concerns about how Alralo eSIM Advisor is handling your personal data, we encourage you to contact us directly in the first instance at [email protected]. We are committed to resolving any issues or complaints you may have.
However, you also have the right to lodge a complaint with a supervisory authority, particularly if you are in the European Economic Area (EEA) or the United Kingdom. The relevant supervisory authority in the UK is the Information Commissioner's Office (ICO).
You can find more information about how to complain to the ICO on their website: https://ico.org.uk/make-a-complaint/.
We hope that you will not need to make a complaint to the ICO, but we want you to be aware of your rights and the avenues available to you.
9. Changes to This Privacy Policy
Alralo eSIM Advisor may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Any changes we make to our Privacy Policy will be posted on this page, and where appropriate, notified to you by email or through a prominent notice on alralo.click. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
The "Last Updated" date at the top of this policy will be revised accordingly with each update. Your continued use of alralo.click after any changes or revisions to this Privacy Policy indicates your agreement with the terms of the revised Privacy Policy.
10. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us.
You can reach us via:
- Email: [email protected]
- Phone: +44 20 7946 0312
- Postal Address: Alralo eSIM Advisor, 85 Clerkenwell Road, London, EC1R 5AR
We are committed to responding to your inquiries promptly and addressing any concerns you may have regarding your privacy.